I first gave a one star review about a September 3rd shopping experience. It was pretty bad. The problem was solved. Thanks you everyone one at home Depot from the home office to the Lakewood team. I truly believe the problem would of been solved If the Dept. Manager was not on a leave of absence.
I have been to this location several times before for little things and it was always a normal in out experience. For my visit this time I was picking up an order made online (so it should have just been in and out also) I picked up my merchandise and asked where accessories would be- Steve directed me to Bill in tools.
I went to the Lakewood store to get information about installing pull down attic stairs. Got a call same day from a contractor happy to do the job. I'm thinking he gotta be qualified since Home Depot referred him. Not! As in Not qualified and, evidently not referred by Home Depot. He wanted $350 labor, plus materials. Started work Tuesday morning, complaining that he had forgotten his sawzall, asking to borrow $50 to get another (even though he claimed to own three). Told him I didn't have cash so he used my circular saw and another saw I have. I shoulda told him to go away, especially when I watched him measuring, but I decided to get out his way. Shouldn't! He cut a terrible, not even close to even, hole in my ceiling, then cut the power line to my circular saw. The attic ladder he picked out didn't come with a door, so he had to take that back, he had to go back to store again to get lumber. He asked for $200, which I paid him. Day two of this estimated 4 to 5 hours job was supposed to begin 9 am but didn't start til around 2pm, but at least he brought a helper this time (I was designated his day one helper). He still wasn't finished when he announced he needed another Home Depot run for more lumber. Since it was already late afternoon, I guess he decided he needed a break. A few hours later I called him up, explained my dismay with his performance. He said he was getting lumber and that he'd call me, later. Thought about it, called him back, got his voice mail and told it to tell him nevermind, I'd find another contractor to finish. Of course, Home Depot suddenly unwilling to admit any involvement, so might take a while to get it finished!
I came in already spending $99. When I left my new total was $320 ALL DUE TO BILL!
It is a blessing to find customer service like this anymore.
Again Tony thank you so much!
Thank you Bill for all of your time & help!
I would like to thank Allison for reaching out to me.
Tony thank you so much for all of your help! I would also like to thank John, Kelly and Johanna in the Dept for your help and a smile goes a long way!
You can get lost easily here but the staff are very helpful and cn help you find your way through the maze
*a little about Bill* WHAT AN AMAZING GENTLEMAN! He went above and beyond any customer service I've ever recieved. He was so patient and knowlegable while answering all my questions. He pushed my cart across the store to bring me to a totally different section to hand pick an item he recommended would go good with drill & driver kit. (Most people point in a guessing manor where things may be) but Bill took his time. I purchased the drill pack but I came across a bigger set and went back to Bill for MORE HELP! This time he had a co worker with him and they stopped what they were doing to both give me more details on my new findings. EXCELLENT SERVICE!!
An excellent experience..full filling with no shortness. In help of finding anything...very professional****
The Home Depot is a US Hardware Store based in Lakewood Township, New Jersey. The Home Depot is located at 1900 Shorrock St, Lakewood, NJ 08701, USA.
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