Good fast shipping department in at 3pm out by 4pm.
Problem 2: METAL EMBEDDED IN THE MUCH - The first day we used our new playground one of the staff was smoothing out a dip in the mulch and got stuck in the finger by a thin metal wire that was embedded in the mulch. Just so it is clear, the sharp metal wire had one end embedded in the mulch and the other end was stuck in his finger. Again, the manufacturer was contacted and they took no ownership of this problem
I want to warn about buying rubber mulch from this manufacturer (Playsafer Brand, RubbeRecycle company). I purchased 6000 lbs of mulch (3 big bags - 2000lbs/bag). This mulch was being purchased for an autism center playground. The playground is a secured area where only the children from the center can access.
I have photos of the metal pieces and I wish there was a way I could upload these so everyone could see the type of metal in the rubber mulch. This product and company should get ZERO stars.
They treat their employees horrible
Problem 3: SHARP LOOSE METAL PIECES IN THE MULCH - On the third day of using the playground another staff person brought in three dime sized metal fragments that was found in the mulch. Again, the manufacturer was contacted and they said that there product was 99.9% metal free and took no ownership of this problem.
Very nice costumer service, a pleasure to deal with. I was hesitant about getting rubber mulch for my backyard because I heard that it was so expensive. I finally figured I'll look into it, and Rubberecycle was so nice about it. Turns out that it's not expensive at all, if you take into account that it practically lasts forever. And personally, when it comes to my kids safety, I'll go all out. Thank you Rubberecycle- so glad I used you!
Nice job, rubberecycle! Delivery was quick and the amount we got was just perfect! Thanks so much, we'll for sure be back soon!
Problem 1: When the shipment arrived one of the super sacks was shipped on an old pallet that completely broke down where a fork truck or a hand pallet jack could not be used. It took the crew of three another 3 hrs of work to remove the super sack from the truck and manually transport all of the rubber mulch to the playground. I called the manufacturer and they took no ownership of this problem.
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